FAQ - The Rally House

Help! We are having a medical issue!

Call 911 if it is an emergency.

The address is: 1426 London Rd, Sarnia, ON N7S 1P7

Nearest Intersection: London Road and Lambton Mall Road

The defibrillator is located on the wall leading into the courts in the reception area in the reception area.

Non-emergency injuries require completion of an incident report form located at the reception desk.

Please email sarnialambtonpickleball@gmail.com to report all injuries or incidents.

I want to know more about the SLPC, and how the Rally House was founded.

Click Here to learn more about the history of the SLPC and the Rally House

Click here for SLPC FAQ's

I have a problem or concern. Who do I contact?

Immediate issues at Rally House:

Ron Mombourquette: 519-381-2926

Aldo Adamo: 519-384-4696

A1 Security: 519-542-2100 or 1-800-335-2296

General inquiries: sarnialambtonpickleball@gmail.com

Access card issues: ccicchelli10@gmail.com

Please note that all non-emergency emails are responded to by volunteers as soon as possible, and we appreciate your patience.

Do I need to book a court? Can I warm up or extend play?

Yes—ALL play must be booked through Court Reserve, including extending play beyond the two hours scheduled play.
All members are required to book courts through Court Reserve for any play at the Rally House, regardless of membership type, and this includes any extensions.
Members may warm up on open courts for up to 10 minutes. If the court is still available, players may complete their final serve at the end of their session.
If additional time is available, a one-hour extension can be added in Court Reserve and will be charged at half the rate of a standard two-hour session based on your membership tier.

How do I get an access card to the Rally House?

Email ccicchelli10@gmail.com to set up your card.

The fee for a card is $20, while replacement cards cost $40.

A $10 deposit is included and will be refunded when the card is returned in good condition with no markings or damage. Members are required to sign a form and have a valid credit card on file in Court Reserve before picking up their card.

How do I book play at Rally House?

All bookings are made through Court Reserve (app or online).

Hours: 8:00 a.m. – 10:00 p.m., seven days a week

I am a SLPC member, but do not have a Rally House Package?

Although Rally House pre-paid packages are currently sold out, SLPC members without pre-paid packages continue to enjoy the same booking privileges and timelines as those with packages. All members can reserve private courts, participate in programmed sessions, take part in training and mentoring opportunities, and access outdoor play at Blackwell Hub during the summer months.

Court Reserve

How does Court Reserve work?

To create a booking at the Rally House, you must be an active SLPC member.

Courts can be reserved through the Reservations section, while organized activities can be joined through the Events section.

Reservations for a court for groups of four to six players can be made up to 10 days in advance, while booking a court for two to six players is available within 24 hours of play.

If additional time is available at the end of your scheduled session, a one-hour extension can be added at a reduced rate.

Ball machine rentals can also be booked through the system.

Only the person who created the reservation may make changes, and all participants are charged individually based on their membership.

What types of Events are offered?

Skill Level Play: Join other members at your level or lower
Open Play: Mixed levels (stronger players on Court 1)
Social Play: Casual or themed events
Leagues: Pre-paid, scheduled sessions (no refunds)
Training & Development: Instructional sessions (extra fee)

Guests cannot join Events but may participate in private court bookings through a member.

What is the Cancellation Policy?

All cancellations require at least 12 hours’ notice. Cancellations made within 12 hours of the booking, as well as no-shows, will be charged.

Events do not cancel automatically if there are low numbers of players, so members must remove themselves if they do not wish to attend.

How does payment work?

All members are required to have a valid credit card in Court Reserve. Charges are billed monthly to the credit card on file. Members with unlimited packages have pre-paid the fees and will not be charged for standard two-hour play. Members without a package, as well as guests, are billed monthly based on their usage.

Rates:

Package holders (after credits): $10 + tax

SLPC members (no package): $16 + tax

Guests: $20 + tax

League play: do I need a substitute if I can’t make it?

Substitutions for league play can only be arranged by the League Organizer or an Administrator. Substitute players will be charged the standard fee, and no refunds are provided for missed league sessions.

How do I bring a guest?

Guests must first create a Guest Court Reserve account using a valid credit card and must be added to a reservation before accessing the courts.

All guests must be accompanied by an SLPC member who has an active booking.

Can players blend between courts?

Yes—if all players agree and it improves play (e.g., balancing numbers across courts).

How do I request a change to my rating?

A rating is established when you sign up based on your pickleball experience. If you’d like to request a rating change after the initial set-up, please review the Ratings document.

If you have a question that is not answered here, please email sarnialambtonpickleballclub@gmail.com

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